Archive for the ‘Uncategorized’ Category

Social Gold Joins Google – A Letter From Our Founders

Posted August 13th, 2010 by Vikas

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August 13, 2010

We are excited to announce that Jambool is becoming a part of the Google family today.

Jambool started as a social collaboration platform in 2006. In 2007, we shifted our
focus to build applications on social networks. Along with success, we found
fun and lucrative ways to monetize our apps – specifically virtual currency and
goods. That led us to create a platform to help developers create, host, manage and
monetize their virtual economies.

Social Gold has grown by leaps and bounds since it went live in 2008. In the first half of 2010, we’ve processed more than double the entire payment volume we processed in all of 2009. And we’ve welcomed hundreds of developers to our platform. The fact that our highest revenue day was in the last week attests to the continued growth of online gaming.

Our vision is to build world-class products that help developers manage and
monetize their virtual economies across the globe. When the opportunity arose to join forces with Google to execute against this vision, we couldn’t pass it up. We are thrilled to bring the Social Gold platform to Google’s global users. And we invite you – our customers, partners, and friends – to continue on the journey with us.

Over the last few years, we have had the great fortune of working with an incredible
team. Every day, we are amazed and humbled by what they have accomplished.
We have had terrific support from our partners, investors and advisors; and we are
lucky to have worked with each of them. Thank you!

As a team, we remain passionate about innovating on behalf of our customers. We aim to deliver the most frictionless, seamless transaction experience inside applications and games on every platform. We are thrilled to be part of Google, and we look forward to the exciting road ahead.

The game has only just begun.

Vikas & Reza

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Google / Social Gold FAQ

Posted August 13th, 2010 by Vikas

sg_goog_3d

August 13, 2010

Today we’re excited to announce that we are joining the Google family.  You can read details about this announcement on our home page or here on our blog.

The following is an FAQ for our existing and potential new customers to answer their key questions about our platform and services.

Feel free to contact us directly if you have any additional questions at contact@jambool.com.

Google / Jambool FAQ

1. Will there be any impact to the core payment processing capabilities of Social Gold?

A: No. We will continue to process all relevant payments for our customers. All of our local payment methods, transaction clearing in local currencies and fraud management systems will remain intact.

2. I am a developer/merchant that currently uses your service to monetize my product. Is there any impact to how I get disbursements and its frequency?

A: No. There will no change to our disbursement process. We will continue to pay developers Net 15 on the 1st and 16th of every month (or the first business day of the week if the 1st or 16th of the month falls on a weekend or holiday).

3. I am a developer/merchant that currently uses your service to monetize my product. Will there be any change to my revenue share / deal terms with your company?

A: No. There is no change to any of your deal terms.

4. Will Social Gold’s customer service remain available to answer end user inquiries?

A: Yes. We will continue to provide 24/7 customer support on all end user billing inquiries as per our Terms of Service (TOS).

5. I am a developer/merchant and currently have an open ticket request in your system. Will it be answered in a timely manner?

A: Yes. Our customer service team will continue to provide 24/7 support on all developer inquiries and process them in a timely manner.

6. I am an end user (consumer) and currently have a billing inquiry in your system. Will it be answered in a timely manner?

A: Yes. Our customer service team will continue to provide 24/7 support on all end user billing inquiries and process them in a timely manner.

7. I’ve recently signed up for a Social Gold Developer Account and am about to create offers and do test transactions in your sandbox environment. Will your system still allow me to do this?

A: Yes. Our Developer Sign-Up registration and sandbox test environments will continue to operate 24/7 for your continued convenience.

8. I have a Social Gold Developer Account and have completed testing the service. My next step is to go live. Should I wait to do this or can I move forward?

A: Yes, you can move forward whenever you are ready to go live with our monetization platform. There is no reason to wait once your product is ready, as our service will remain live 24/7.

9. I am a developer/merchant and would like to continue using Social Gold to monetize my game(s) on Facebook? Will there be any impact to using your service on the Facebook platform?

A: No. We will continue to offer our monetization platform across the Facebook platform for those developers who are live with us today or want to use us to power their transactions going forward.

10. Is the promotion with MySpace still active?

A: Yes. The MySpace developer discount program is still in effect and will be through the official expiration date of August 31, 2010. We will pay out the discounts to those developers that drive transactions on the MySpace platform by the original date highlighted in the promotion terms of October 31, 2010. Details can be found here: http://www.jambool.com/myspace

11. I’m a fan of your blog and newsletter and the insights they provide. Will both of these remain live / active? Will you continue to actively post to your blog?

A: Yes. Our blog will remain live for the forseeable future and we will continue to actively post on it. We will also continue to issue our monthly newsletter for the forseeable future and summarize key industry, product and event news for our subscribers.

12. I am a developer/merchant and I want to close my account with Social Gold. What do I do? Who do I contact?

A: While we place a very high value on your business, we will continue to make it very turnkey for you to close your account. Contact us directly to assist with this at developers@jambool.com.

13. I have additional questions that are not answered above?  Who should I contact?

A: For technical questions, please email developers@jambool.com.  For business-related questions, please email business@jambool.com.  For press inquiries, please email press@jambool.com.

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SOCIAL SHORT-CUTS: Casual Connect 2010

Posted August 11th, 2010 by MikeQ

Casual Connect, the leading casual games conference, was held in Seattle in late July and we both observed and helped deliver some great content at the three-day event. If you weren’t able to make it to Casual Connect yourself, read on for the key highlights of the event with this segment of Social Short-Cuts:

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Playdom CEO, John Pleasants, kicked off Casual Connect and spoke in detail about the growth and trends of social gaming. He predicted that revenues from virtual goods would grow from $1 billion to $5 billion over the next few years. Pleasants also stressed the importance of increasing conversion rates in social games and creating more paid players. He notes that virality comes from retention, which comes from the quality and innovation of actual gameplay. To see a clip of his talk, check out this video from Social Times.  And in case you missed the news, it was just days after Casual Connect that an official announcement was released about Disney’s acquisition of Playdom.  Congrats to John and the entire Playdom team!

John Pleasants, CEO, Playdom

John Pleasants, CEO, Playdom

Tim Chang of Norwest Venture Partners called out the top social gaming trends of the past year and talked about what we can expect for the rest of 2010. Chang noted that Facebook’s removal of notifications makes it much harder for new games to make it big on the platform. Chang explained how iPhone developers are benefitting from in-app purchases. He also noted that social gaming companies are hot right now with many being propositioned for acquisitions. Dean Takahashi posted video excerpts of Chang’s chat on VentureBeat here.

It seemed that everybody at Casual Connect was talking about social games. Jon David, Director of PC and Online products at PopCap discussed how Facebook’s changes to their news feeds earlier this year affected downloads of Bejeweled Blitz on Facebook. Developers who create games for various social networks and platforms must be able to adapt quickly to changes in the platform. For example, Jon discussed how PopCap created a medal system in their game to bring back user growth in spite of the news feed changes. To read more on the “power of show and tell” and the importance of encouraging users to share their experience with friends, check out the Inside Social Games post by Soyon Im.

Jon David, Director of PC and Online Products, PopCap (Credit: CasualConnect)

Jon David, Director of PC and Online Products, PopCap (Credit: CasualConnect)

Mari Baker, CEO of PlayFirst, spoke on “The Business of Building Engaging Brands” and the importance of focusing on the customer. Building a brand that fans love offers great rewards for a business, as customers — and even salespeople — recommend a particular product to other people. Mari identified three key attributes that signal a strong brand:  Likability, Trusted Quality and Engagement. She emphasized that having a strong brand will become even more important in the gaming market to stand out among the competition in the weeks and months ahead. Mari also pointed out the launch of Chocolatier: Sweet Society on Facebook as an example of how the game added social features while still staying true to the brand.

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Mari Baker, CEO, PlayFirst

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Recipe Book from Chocolatier

Mobile gaming also had a voice at the conference as a panel of key execs shared tips, trends and data surrounding the iPhone. Bart Decrem of Tapulous—also recently acquired by Disney—told attendees, “We set out to get a million users in a year, and we got a million users in ten days.” Gui Karyo, Executive Vice President of Operations at Majesco, noted the importance of distinguishing features on the iPhone versus the Nintendo DS when designing a game. Karyo also shared his insights on development costs, citing a range of $30,000 – $150,000 for porting DS games to iPhone depending on game design. To read more chatter about the Mobile games at Casual Connect, check out Evan Van Zelfden’s post on Edge.

The Monetization Track at Casual Connect was a popular series among developers given the importance of driving revenue and optimizing profit for online and mobile games.  From payment models to analytics to customer service, multiple industry leaders weighed in on the current state of the business and the opportunities and challenges that lie ahead.  Some of the featured speakers included Matt Shea (Wild Tangent), Bill Grosso (LiveGamer) and Josh Larson (Mochi Media).  One insightful session featured data-heavy presentations from four monetization leaders:  Sometrics (Ian Swanson), PlaySpan (Lex Bayer), Tapjoy (Lee Linden) and Doubloon (Eric Gonzalez).  All four speakers shared data from across their network that was intriguing and useful for developers.

We were also pleased to be contributors to the Monetization Track at the event.  Our CEO, Vikas Gupta, shared his tips with attendees on creating, managing and optimizing a virtual economy. You can view his presentation here: “Creating a Bull Market: How to Manage a Successful Virtual Economy.”

Vikas Gupta, CEO of Social Gold, shares monetization metrics from the Social Gold platform

Vikas Gupta, CEO of Social Gold, shares monetization metrics from the Social Gold platform

We also hosted the Cha Ching 2! Monetization Roundtables with four different tracks that allowed attendees to have in-depth, interactive discussions with senior members of the Social Gold team.  You can review the Cha Ching 2! Executive Summary of these sessions on our blog.

Social Gold’s Luke Bayes (Sr Software Engineer) and Mike Haswell (VP, Business Development) lead session on In-Flash Monetization during the Cha-Ching 2! Monetization Roundtables

Social Gold’s Luke Bayes (Sr Software Engineer) and Mike Haswell (VP, Business Development) lead session on In-Flash Monetization during the Cha-Ching 2! Monetization Roundtables

Finally, a few lighter notes:

  • We’re happy to formally announce our Casual Connect 2010 iPad winner, Mark Friedler of San Francisco.  Congrats Mark!
Mark Friedler, iPad Winner, and Social Gold CMO Mike Quigley

Mark Friedler, iPad Winner, and Social Gold CMO Mike Quigley

  • You can check out more photos from the event on our Flickr gallery.
  • Dean Takahashi’s post on VentureBeat also has some great pictures from the conference, including Hi5 President, Alex St. John, challenging a huge sumo wrestler representing giant social network, Facebook, in a battle royale.

Overall we thought the conference was a spectacular event.  Jessica Tams and her team put together a star-studded line-up of content and events that was both informative and entertaining.  The Casual Connect website will be posting all of the conference’s presentations in mid-August and we encourage you to check them out.

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