Archive for 2009

Happy New Year from everyone at Social Gold!

Posted December 31st, 2009 by Vikas

Wow . . . what a year 2009 has been! What started as a very tight-knit group of social game developers, passionate about their craft and often sharing best practices over beers, exploded into a multi-billion dollar industry. Zynga opened the year with 30 million MAUs; it now boasts more than 250 million.

Social Gold both benefited from and contributed to that growth. Currently, we have hundreds of developers using or actively integrating our platform. Additionally, more than 17 million users have conducted transactions through Social Gold. This allowed us to grow our monthly payments volume by more than 2000% in 2009. We started with a single desk in a shared office space in both San Francisco and Seattle — and now we have full-fledged offices in San Francisco, Seattle and Singapore.

The most important growth number for us, however, is 25. That’s the number of superstar employees and contractors who now make up the Social Gold team. We’ve been very fortunate to find incredibly talented people who are not only great at what they do, but who all share the same level of enthusiasm and demonstrate incredible passion for our mission and brand. Invested in each other’s lives, our employees are the “lifeblood” of Social Gold — a dynamic team that makes working hard and playing hard that much more fun.
Holiday Dinner

A key element of celebrating corporate success is recognizing personal milestones, and we certainly did not have a shortage in 2009. While on holiday in Japan, our analytics and subscriptions wunderkind, Mikhail, proposed to his girlfriend. Our fraud guru, Dan, got married and honeymooned in Thailand. And our payments integration specialist, Ryan, welcomed his second child into the world.

Given the global nature of social gaming, it’s not surprising that the team loves international travel. I myself took a ten-day trek through the Himalayas in August. The trip was amazing for many reasons, but it mainly served as a metaphor for the opportunities ahead for Social Gold.

In those ten days, we crossed seven high altitude passes — reaching a maximum height of 16,000 feet. Each day presented a new challenge. After conquering one mountain, we had little time to rest before preparing for the next. Each new climb taxed us both physically and mentally, but the reward of accomplishment was well worth the sacrifice. The joys, though, lay not at the end, but through each step taken along the way.

That’s how I feel about Social Gold. Each day, month, year brings new heights to climb. With new levels of success come new challenges that certainly will require hard work. But we expect a lot of fun as well. 2009 might have been great, but there’s more to do in 2010, and new heights to climb to go before we can even think of rest.

Here’s wishing every one of you the very best in 2010.

Ski Trip 2009
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Tapping into the purchasing decision through flexible subscription options

Posted December 22nd, 2009 by Mikhail

When a user decides to accept your offer to subscribe to your application, he or she immediately invests in a commitment to engage with that application on a daily basis. Before making this commitment, many users want assurance that what you provide them is indeed what they’re signing up for. Social Gold Subscriptions provides several ways to instill confidence in the user when they’re making a purchasing decision, lower their barriers to entry and optimize conversion.

  • Free trial: “First few days free.” Let users sign up for a subscription, but don’t charge them until they’ve had a chance to try out your application.
  • Flexible billing frequency: Offer one subscription plan that bills your users at a frequency that works best for your application, or create several plans with different frequencies and let your users choose.
  • Introductory pricing: Attract users with low rates for the first subscription period. (i.e.: “Pay only $5 for the first month; $10 per month thereafter.”)
  • Optional expiration: Ask your users for a less intimidating commitment by offering subscriptions that expire after a set number of billing intervals. For some, it’s easier to “subscribe for a year” than to “subscribe forever.”

In addition to user benefits, Social Gold Subscriptions offers an array of advantages for developers. Developers can configure offers via an easy Web form that lets them delineate pricing and messaging. They can also choose the location in the app to display the iframe (a window that displays the Social Gold Subscription form), and what the next steps are after a user subscribes. For full customization, developers receive HTTP postbacks for subscription events and can use them to trigger any feature they choose.

Configuring subscription terms:

sample iframe

Social Gold Subscriptions is a flexible solution that enables a developer to control a plethora of actions by simply logging in with a developer/merchant account on Jambool.com. The platform provides the most efficient way for developers to manage subscription programs, review billing history, control individual subscriptions, and follow up on customer contacts with any relevant issues (such as refunds).

To implement Social Gold Subscriptions, only two API calls are required to launch: one to show the sign up iframe, another to check whether a user is already subscribed. Current subscribers can use the same sign up iframe to check their subscription status, update billing information if it changes, or cancel their subscription.

To get started, sign up for a Social Gold developer/merchant account. Once there, it is easy to set up your subscription parameters (terms, pricing, etc.) through the “Subscription Offer” link (Developer Home > Your Subscription Offers > New), and get a subscription offer ID to use with the API.

For all the details and a full set of instructions, visit the Social Gold Subscriptions documentation.

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A Subscription Plan for the next generation of digital goods

Posted December 15th, 2009 by Mikhail

We work hard to ensure that our Payments and Virtual Currency products provide a secure, in-app payment experience that’s seamless for users and easily integrated by social game developers. Now, with Social Gold Subscriptions, we’re striving to bring that same level of security and usability to paid subscription plans.

Specifically, we hope to help developers who want to grow their business in these three areas:

  • Monetize: You want to create a subscription plan and build a stable revenue stream by periodically charging your users for continued access to premium content or services.

  • Optimize conversion: You already offer a subscription plan, but want to improve its conversion rate with an in-app signup process, without redirecting users elsewhere.

  • Promote loyal customers: You already have loyal users who regularly buy digital goods (or virtual currency) a la carte, and you want to encourage further purchases by offering volume discounts with a smoother payment experience.

Sample Social Gold Subscriptions IFRAME:

sample iframe

Your users experience Social Gold Subscriptions as an iframe embedded in your website. New subscribers enter their billing information into this iframe and submit it securely to Social Gold. We process the first payment, activate the subscription, and notify your application – all in real time, all while the user stays on your site. The iframe closes and you have a new paid subscriber. We’ll charge them regularly until you tell us to stop, or they decide to cancel.

Over the lifetime of your subscription program, our goal is to save you hundreds of hours and headaches by taking care of time- and data-intensive tasks like billing, accounting, and payment support. You’ll have all the information you need to make the right decisions to benefit your service, and we’ll provide valuable metrics such as the number of active subscribers, cancellations, total monthly payments and fees paid. We’ll also provide subscriber management tools, including refunds and the history of subscription-related events for a given user.

If that sounds like it might be beneficial to one of your upcoming projects, take a look at our Subscriptions Guide (signup required) and stay tuned as we’ll have more details and examples for you in the coming weeks.

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