
August 13, 2010
Today we’re excited to announce that we are joining the Google family. You can read details about this announcement on our home page or here on our blog.
The following is an FAQ for our existing and potential new customers to answer their key questions about our platform and services.
Feel free to contact us directly if you have any additional questions at contact@jambool.com.
Google / Jambool FAQ
1. Will there be any impact to the core payment processing capabilities of Social Gold?
A: No. We will continue to process all relevant payments for our customers. All of our local payment methods, transaction clearing in local currencies and fraud management systems will remain intact.
2. I am a developer/merchant that currently uses your service to monetize my product. Is there any impact to how I get disbursements and its frequency?
A: No. There will no change to our disbursement process. We will continue to pay developers Net 15 on the 1st and 16th of every month (or the first business day of the week if the 1st or 16th of the month falls on a weekend or holiday).
3. I am a developer/merchant that currently uses your service to monetize my product. Will there be any change to my revenue share / deal terms with your company?
A: No. There is no change to any of your deal terms.
4. Will Social Gold’s customer service remain available to answer end user inquiries?
A: Yes. We will continue to provide 24/7 customer support on all end user billing inquiries as per our Terms of Service (TOS).
5. I am a developer/merchant and currently have an open ticket request in your system. Will it be answered in a timely manner?
A: Yes. Our customer service team will continue to provide 24/7 support on all developer inquiries and process them in a timely manner.
6. I am an end user (consumer) and currently have a billing inquiry in your system. Will it be answered in a timely manner?
A: Yes. Our customer service team will continue to provide 24/7 support on all end user billing inquiries and process them in a timely manner.
7. I’ve recently signed up for a Social Gold Developer Account and am about to create offers and do test transactions in your sandbox environment. Will your system still allow me to do this?
A: Yes. Our Developer Sign-Up registration and sandbox test environments will continue to operate 24/7 for your continued convenience.
8. I have a Social Gold Developer Account and have completed testing the service. My next step is to go live. Should I wait to do this or can I move forward?
A: Yes, you can move forward whenever you are ready to go live with our monetization platform. There is no reason to wait once your product is ready, as our service will remain live 24/7.
9. I am a developer/merchant and would like to continue using Social Gold to monetize my game(s) on Facebook? Will there be any impact to using your service on the Facebook platform?
A: No. We will continue to offer our monetization platform across the Facebook platform for those developers who are live with us today or want to use us to power their transactions going forward.
10. Is the promotion with MySpace still active?
A: Yes. The MySpace developer discount program is still in effect and will be through the official expiration date of August 31, 2010. We will pay out the discounts to those developers that drive transactions on the MySpace platform by the original date highlighted in the promotion terms of October 31, 2010. Details can be found here: http://www.jambool.com/myspace
11. I’m a fan of your blog and newsletter and the insights they provide. Will both of these remain live / active? Will you continue to actively post to your blog?
A: Yes. Our blog will remain live for the forseeable future and we will continue to actively post on it. We will also continue to issue our monthly newsletter for the forseeable future and summarize key industry, product and event news for our subscribers.
12. I am a developer/merchant and I want to close my account with Social Gold. What do I do? Who do I contact?
A: While we place a very high value on your business, we will continue to make it very turnkey for you to close your account. Contact us directly to assist with this at developers@jambool.com.
13. I have additional questions that are not answered above? Who should I contact?
A: For technical questions, please email developers@jambool.com. For business-related questions, please email business@jambool.com. For press inquiries, please email press@jambool.com.